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Cancellation rules

AAC Falls Creek CANCELLATION RULES

How to Cancel a Booking:

Members can cancel their bookings online or by emailing the required changes to the Booking Officer Australian Alpine Club Falls Creek, bookings@aacfallscreek.com. Partial cancellations, and name and date changes can only be performed by the Booking Officer.

To cancel a booking online go to the "Manage a Booking' drop down menu to the far right of the menu bar.

The easiest way is to select 'View My Booking', you will be presented with your active booking list from which you can select the one you wich to cancel.

  • Select the booking and then 'Pay or Cancel Booking'
  • Scroll to the bottom of the screen and select the 'Cancel Booking' button. This cancels the booking and generates an email to both you and the Booking Officer.
  • The booking Officer will finalise the cancellation, and the system will calculate any refund entitlement and credit you system balance in accordance with the following:

Days Notice before first day of Booking

Refund

More that 28 days before

85%

14 to 28 Days

75%

Less than 14 days

Nil

  • You will receive an email notifying you of the cancellation, and if you are entitled to a refund you can access your credit note by going to 'View my Transactions'.

If you prefer, or require, the Booking Officer to process your cancellation you will need to email the details of your cancellation including the booking reference number, and the name as it was entered at the time of booking.

If you have a credit balance at the end of the year, it will be carried forward to the following year.

If your require a refund rather than credit, you must apply to the Booking Officer by email.